Who We Are and What We Do
The California Department of Consumer Affairs’ Cemetery and Funeral Bureau (Bureau) licenses, regulates, and investigates complaints against California funeral establishments, funeral directors, embalmers, apprentice embalmers, cemetery brokers, cemetery salespersons, cremated remains disposers, crematories, crematory managers, cemetery managers, and the nearly 200 licensed cemeteries in the State (Business and Professions Code Section 9609).
To do this, the Bureau employs nine full-time Field Representatives throughout the State and 15 office staff members in Sacramento. In addition to our auditors and analysts, the Bureau has several students who gain valuable work experience assisting the Bureau in fulfilling its obligations to our licensees and consumers. We also have a twelve-person Advisory Committee comprised of volunteers from the industry and from consumer groups.
The Bureau is open Monday through Friday, 8 a.m. to 5 p.m., except on State holidays. We work hard to answer every call that we receive, but please have patience if you get a voice-mail message. Calls will be returned as quickly as possible. You can also e-mail us through our Web site, www.cfb.ca.gov, where you will find all of our applications, regulations, complaint forms, a list of Advisory Committee members and meeting notes, and the informative Consumer Guide to Funeral and Cemetery Purchases.
We often receive calls and e-mail inquiries from consumers and licensees in other states asking for assistance in areas where the Bureau has no jurisdiction. Here are some resources for areas the Bureau does not cover.
The Bureau has no jurisdiction over cemeteries operated by religious organizations, cities, counties, cemetery districts, the military or Native American tribal organizations.
- For information on a religious cemetery, contact the governing religious body (i.e., the archdiocese in the case of a Catholic cemetery).
- For information on a city or county cemetery, try the white pages of your local telephone directory, or contact the city offices or county board of supervisors.
- For information on a military cemetery, contact the State of California Northern California Veterans’ Cemetery in Shasta County at (866) 777-4533. For a Federal veterans’ cemetery, such as Riverside National Cemetery, go to www.cem.va.gov.
- For information on Native American burial sites, visit the Native American Heritage Commission at http://nahc.ca.gov/.
If you need a copy of a death certificate, contact the California Department of Public Health at www.cdph.ca.gov/Pages/DEFAULT.aspx.